Your search results

Terms and Conditions

Last Updated: 09 July 2025

A reservation is confirmed only upon full or partial payment as per the booking terms.
Payments can be made via secure online gateways, bank transfer, Visa/MasterCard (in AED), or other approved methods.
All charges include applicable VAT unless otherwise stated.
Dubai Tourism Fees apply for the first 30 nights of each stay, as per UAE law.
Any banking or transaction fees are the responsibility of the guest.

A refundable security deposit is required at check-in:
- AED 1,000 for stays less than 30 days
- AED 2,000 for stays more than 30 days
The deposit covers damages, extra cleaning, missing items, or additional services (e.g., paid TV).
The security deposit will be returned upon check-out. For bank transfers, the refund may take 7–14 working days to process through the sending and receiving banks.

Check-in: From 3:00 PM
Check-out: By 11:00 AM
Early check-in or late check-out is subject to availability and must be pre-approved.
Unauthorized late check-outs will incur additional charges.

The property is strictly for residential use. Commercial activity, subletting, or illegal use is prohibited.
Guests must maintain respectful behavior and avoid disturbing neighbors. Loud music or parties are not allowed.
Smoking and pets are not permitted unless approved in writing.
Only registered guests are allowed to stay overnight.
Visitors must be registered at the reception and provide a valid ID before arrival. Guests are only allowed within the apartment’s occupancy limit, and each visitor, friend, or relative must present a valid ID at the reception.

Guests are responsible for keeping the unit in good condition throughout their stay.
Any loss or damage to furniture, fixtures, or appliances beyond normal wear will be charged.
Lost access items will be charged to the guest.
A-Living is not liable for injuries, theft, or accidents during the guest’s stay.

All properties are fully furnished and include standard appliances, linens, towels, toiletries, high-speed internet, and basic TV.
On-demand TV services or premium packages will be charged separately.
Utilities (water/electricity) are included, but excessive use (per DEWA benchmarks) may result in extra charges.

A one-time cleaning fee covers post-checkout cleaning.
Guests may request additional cleaning services at a separate charge.
Guests must remove perishable items from the fridge upon departure.
If an in-house guest requires apartment cleaning, they must inform us at least one day in advance of the scheduled date and specify the time they will be available in the apartment.

Cancellations made more than 30 days before check-in may be eligible for a full or partial refund.
Cancellations within 30 days are non-refundable.
Guests can request booking amendments via email; changes are subject to availability and rate differences.

In case of emergency (fire, health, safety), contact local authorities and follow emergency info posted at the unit entrance.
Our team may access the property for urgent maintenance or inspections with prior notice (except in emergencies).

Guest information is kept confidential and used only for service and operational purposes.
Credit/debit card details are not stored or shared.
Website policies and terms may be updated occasionally. Changes take effect upon posting.

These terms are governed by the laws of the United Arab Emirates. Any dispute will be subject to the jurisdiction of the courts of Dubai.